AI customer service platform
Every customer answered in their own language. In chat and on the phone.
Telegram, WhatsApp, Instagram, Messenger, TikTok and inbound calls in one inbox. Mate answers, books and takes orders; the hard cases go to your team with the whole conversation attached. Azerbaijani first, because nobody else does it well.
Live example: Mate talking to a customer
Channels
- Telegram
- Messenger
- TikTok
- Web chat
- Phone calls
One platform, three parts
Chat and Voice are what you buy; Desk comes with both, light CRM included. All of it works on one customer record.
The AI assistant on Telegram, WhatsApp, Instagram, Messenger, TikTok and web chat. It learns your catalogue, answers in the customer's language, books and takes orders.
- Answers from the catalogue, never invents
- Books and takes orders
- Replies in the customer's language
- Hands hard cases to a person, with a summary
The AI call centre on our own telephony. It answers inbound calls in the caller's language, routes by department, holds the queue and hands off with a summary.
- Callers can interrupt, no robotic IVR
- Routing by department and hours
- Hand-off with a summary
- Recordings, transcripts, quality review
The operator workspace, included in every plan. Every channel and call in one inbox, a built-in light CRM, a live call-centre view and analytics.
- One inbox, one customer record
- Light CRM: leads, deals, bookings, orders
- Live call centre and analytics
- Quality: recordings, scores, CSAT
How it works
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1
Connect
Channel webhooks and your phone number plug into our telephony layer. Your customers install nothing, and you keep your number.
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2
Load the business
Your catalogue, services, opening hours, FAQ and documents are loaded. The AI answers from those alone and does not invent what it does not know.
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3
Answer
A small model handles routine questions and a stronger one takes over when the conversation needs it. Tone, length and emoji are your choice.
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4
Hand off
Complaints, money and anything the AI is unsure of go to an operator with the transcript and a summary. On a call the customer can press 0 to reach a person.
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5
Measure
Resolution, hand-off rate, latency and cost per conversation, broken down by channel, department, day and operator.
Trust is something you can show
We describe how an AI that handles customer data is protected, rather than promising it. Every one of these is in the platform today.
Prompt-injection defence
Hidden instructions arriving inside a customer message are filtered at three layers. Our own red-team suite blocks 10 of 10 attacks and runs again on every release.
Personal data redacted
Names, phone numbers, cards and addresses are masked in transcripts and summaries before they are stored. Existing records were cleaned retroactively too.
GDPR: export and erasure
Export everything held about one customer, or erase it. Erasure covers the derived data pulled out of conversations, not just the messages.
Tenant isolation
Each business lives in its own space, and every query is scoped to its tenant. Cross-tenant access attempts are covered by automated tests.
Audit log
Who changed what in the panel — a setting, a template, a user, a channel key — is written down with a timestamp.
Retention you set
Call recordings and transcripts are deleted automatically when the window you set runs out. You choose how long they live.
Who it is for
The catalogue, the services and the rules are yours — MateHub learns them. The industry does not matter: if customers write or call, there is an answer.
- Brands selling on Instagram and WhatsApp
- Online shops and marketplace sellers
- Beauty salons and barbershops
- Clinics and medical centres
- Restaurants, cafés and delivery
- Fitness and yoga studios
- Travel agencies and hotels
- Schools, courses and tutors
- Estate agencies
- Car dealers and service centres
- Bank, insurance and telecom call centres
- Utilities and subscription services
See a live demo on your own catalogue
Tell us about your business. We reply within one working day.