MateHub Voice
The AI call centre that answers inbound calls in the caller's language
MateHub Voice picks up the phone, lets the caller interrupt, routes by department and business hours, holds the queue, and hands the call to an operator with a summary when it matters.
Natural conversation
The caller can interrupt; the AI stops and listens. No robotic IVR menu.
Department routing
Sales, support, complaints: the department is chosen from intent, and out-of-hours calls get their own greeting.
Queue and distribution
Calls wait in a queue and go to a free operator; waiting time and service level are measured.
Softphone in the browser
Operators answer straight from the browser, with no desk phone.
Press 0 for a person
The caller can ask for an operator at any moment and the AI stops immediately.
Hand-off with a summary
The operator gets the transcript and an AI summary before saying hello. The customer never repeats themselves.
Live transfer
A call moves to an operator mid-conversation, so nobody has to call back.
Call recordings and transcripts
Every call keeps its recording, transcript, duration, department and outcome, and the transcript is visible live while the call is still going. Personal data is masked in both.
Quality management
A review queue puts the calls most worth listening to first: upset callers, escalations, long calls. A supervisor scores them, sees the average and how much of the traffic has been reviewed, and the caller's own rating arrives after the call.
Our own telephony, our own model choice
Calls run through our Asterisk layer, so the price per minute is ours to control. Speech recognition and synthesis sit behind one adapter: Azure today, and when needed open models such as Whisper fine-tuned on our own Azerbaijani calls, on your servers too.
Together with Chat and Desk
The call lands in the same inbox and the same customer record. Call-centre analytics by department, day and operator live in Desk.
The AI assistant on Telegram, WhatsApp, Instagram, Messenger, TikTok and web chat. It learns your catalogue, answers in the customer's language, books and takes orders.
Learn more MateHub DeskThe operator workspace, included in every plan. Every channel and call in one inbox, a built-in light CRM, a live call-centre view and analytics.
Learn moreSee a live demo on your own catalogue
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