MateHub Desk
One screen for the operator: every channel, every call, one customer
MateHub Desk is your team's workspace and comes with every plan. Everything from Chat and Voice lands here in one inbox, with the customer record, bookings, orders, tasks and pipeline beside it. That is a built-in light CRM: you do not buy one separately.
One inbox
Telegram, WhatsApp, Instagram, Messenger, TikTok, web chat and phone calls in one list. You see the customer, not the channel.
Customer record and built-in CRM
Every conversation, call, booking and order in one place, with notes, tags and an activity history.
Bookings and orders
What the AI booked or took comes in for confirmation; the operator confirms in one click.
Tasks and pipeline
Call-backs, proposals and meetings are tied to the customer; leads and deals move through a Kanban.
Live call centre
Active calls, pending hand-offs, the queue and operator status on one screen.
Analytics
Resolution, hand-off rate, latency, average call length and cost by channel, department, day and operator.
Search across everything
One field finds a customer, a conversation, a lead, a deal or a task.
Team, roles and departments
Who sees what and which department they answer for is set in the panel.
Quality and privacy
Review the AI's answers, and run export or erasure requests for a customer from the panel.
Together with Chat and Voice
Without Desk, Chat and Voice only answer. With Desk, your team sees, confirms and measures.
See a live demo on your own catalogue
Tell us about your business. We reply within one working day.