MateHub Desk
One screen for the operator: every channel, every call, one customer
MateHub Desk is your team's workspace and comes with every plan. Everything from Chat and Voice lands here in one inbox, with the customer record, bookings, orders, tasks and pipeline beside it. That is a built-in light CRM: you do not buy one separately.
One inbox
Telegram, WhatsApp, Instagram, Messenger, TikTok, web chat and phone calls in one list. You see the customer, not the channel.
Customer record and built-in CRM
Every conversation, call, booking and order in one place, with notes, tags and an activity history.
Bookings and orders
What the AI booked or took comes in for confirmation; the operator confirms in one click.
Tasks and pipeline
Call-backs, proposals and meetings are tied to the customer; leads and deals move through a Kanban.
Live call centre
Active calls, pending hand-offs, the queue and operator status on one screen.
Analytics
Resolution, hand-off rate, latency, average call length and cost by channel, department, day and operator.
Search across everything
One field finds a customer, a conversation, a lead, a deal or a task.
Team, roles and departments
Who sees what and which department they answer for is set in the panel.
Quality management
Listen to recordings, read transcripts, score calls from a worst-first review queue, track review coverage and CSAT, and see operator occupancy.
Operator copilot
The AI drafts a reply for the operator to edit and send; canned replies cover the rest.
Privacy
A recording-consent announcement, a retention window the business sets, masked personal data, and export or erasure per customer from the panel.
Together with Chat and Voice
Without Desk, Chat and Voice only answer. With Desk, your team sees, confirms and measures.
The AI assistant on Telegram, WhatsApp, Instagram, Messenger, TikTok and web chat. It learns your catalogue, answers in the customer's language, books and takes orders.
Learn more MateHub VoiceThe AI call centre on our own telephony. It answers inbound calls in the caller's language, routes by department, holds the queue and hands off with a summary.
Learn moreSee a live demo on your own catalogue
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