MateHub Chat
One AI assistant on every channel your customers write to
Telegram, WhatsApp, Instagram, Messenger, TikTok and web chat. Wherever the customer writes, MateHub Chat is there: it knows your catalogue, answers questions, books appointments and takes orders.
Answers from your catalogue
Products, services, prices, opening hours and FAQ are loaded; the AI answers from these alone.
Knowledge base
Upload your documents and rules. Search is semantic, so Azerbaijani suffixes never lose the answer.
Bookings and orders
Finds a free slot, books it, builds the order from the catalogue and sends it for operator confirmation.
Photos and voice notes
Understands the picture or voice message a customer sends and answers in the same thread.
Your brand voice
Formal or friendly, short or full, with or without emoji — each business sets its own tone.
Four languages
Azerbaijani, Turkish, Russian, English. The customer gets an answer in the language they wrote in.
Hours and greetings
The greeting, the out-of-hours reply and the “I do not know” message are yours to write.
Model tiering
A small model for routine questions, a stronger one for complex ones. Cost per answer stays predictable.
Hand-off and canned replies
When the AI is unsure the conversation moves to an operator with full context; templates live in the same panel.
Together with Voice and Desk
When a customer writes on Instagram and then calls, Voice sees the same customer record. Operators run everything from one inbox in Desk.
The AI call centre: answers inbound calls in the caller's language, routes by department, holds the queue, hands off with a summary.
Learn more MateHub DeskThe operator workspace and built-in light CRM included in every plan: every channel and call in one inbox, customer record, leads, tasks, pipeline and analytics.
Learn moreSee a live demo on your own catalogue
Tell us about your business. We reply within one working day.