MateHub Chat
One AI assistant on every channel your customers write to
Telegram, WhatsApp, Instagram, Messenger, TikTok and web chat. Wherever the customer writes, MateHub Chat is there: it knows your catalogue, answers questions, books appointments and takes orders.
Answers from your catalogue
Products, services, prices, opening hours and FAQ are loaded; the AI answers from these alone.
Knowledge base
Upload your documents and rules. Search is semantic, so Azerbaijani suffixes never lose the answer.
Bookings and orders
Finds a free slot, books it, builds the order from the catalogue and sends it for operator confirmation.
Photos and voice notes
Understands the picture or voice message a customer sends and answers in the same thread.
Your brand voice
Formal or friendly, short or full, with or without emoji — each business sets its own tone.
Four languages
Azerbaijani, Turkish, Russian, English. The customer gets an answer in the language they wrote in.
Hours and greetings
The greeting, the out-of-hours reply and the “I do not know” message are yours to write.
Model tiering
A small model for routine questions, a stronger one for complex ones. Cost per answer stays predictable.
Hand-off and canned replies
When the AI is unsure the conversation moves to an operator with full context; templates live in the same panel.
Together with Voice and Desk
When a customer writes on Instagram and then calls, Voice sees the same customer record. Operators run everything from one inbox in Desk.
The AI call centre on our own telephony. It answers inbound calls in the caller's language, routes by department, holds the queue and hands off with a summary.
Learn more MateHub DeskThe operator workspace, included in every plan. Every channel and call in one inbox, a built-in light CRM, a live call-centre view and analytics.
Learn moreSee a live demo on your own catalogue
Tell us about your business. We reply within one working day.